Wednesday, June 28, 2017

Backup and Recovery Only Deployments - Setup

Written by: Robert Meehan

Backup and Recovery can be deployed through RMM to clients that want only backups.  By following the information below you can use just the backup for your clients and be charged only for backup.

ATTENTION!  If the system is not set correctly beforehand additional charges may apply.  Read our article What NOT to Turn On to avoid fees for non monitoring clients regarding what NOT to turn on so you are not charged anything additional.  Once the system is set correctly, simply follow the steps below to create a Backup and Recovery only deployment.

What NOT to Turn On to avoid fees for non monitoring clients

Written by: Robert Meehan

We've said it before, we'll say it again, RMM can be used not only as a Remote Monitoring tool, but as a "foot in the door" using more traditional concepts for end-users/clients.  

Monday, June 26, 2017

Performance Monitoring: Making it meaningful...

     Quite often I may interact with a new Partner that has installed a MSP RMM agent on a Server platform, and I get the question: "How do I address these alerts?".  In response, I first have to explain what the monitors are focused on and what the alerts really mean.

Are you using Performance Monitoring Checks?  IF yes, are your thresholds set appropriately?  Let's find out.

Monday, May 22, 2017

Keep calm and standardize - Monitoring templates

The word that we love and fear.

We all know that standardizing our IT practices makes us more efficient and profitable.  However creating those standards can be a rather daunting task.

This is Part 2 of the series. 

Looking to create an Event log check across multiple devices?  Maybe there is an important service that needs to be monitored on all machines. Let's cover how we can do this using Monitoring Templates.

Monday, May 1, 2017

Keep calm and standardize - Checks

The word that we love and fear.

We all know that standardizing our IT practices makes us more efficient and profitable.  However creating those standards can be a rather daunting task.

Let's focus on the basics of check management.

Every machine you install will automatically detect and create checks. And this is a great thing!  If only every machine wasn't set to different check thresholds.

Let's look at how we can make these changes effectively.

Tuesday, April 18, 2017

Web Protection Part 3: Deployment, Reports, and Usage

In part one of this series on Web Protection, you had a discussion with a client or potential client about implementing Web Protection. In part two, we covered setting up a demonstration policy and implemented it on a single device to begin collecting data for analysis. Now that you have had a few weeks to let Web Protection analyze the network traffic on your client's endpoint, the time has come to show the results of what type of information has been passing through this device. Bear in mind that while Web Protection has been deployed, it has been collecting and analyzing data. This data is available through the various reports within the MSP Remote Monitoring and Management Cloud Dashboard (MSP RMM Cloud). In the future, note that you can provide feedback on multiple levels. For the sake of this initial demonstration, you will only have tracking information for a single device.

Web Protection Part 2: Setting up a New Policy

In Part 1, we discussed how to have the initial conversation with your client's concerning Web Protection and how their company handles monitoring and managing their user's web activity. We now move into setting up a demonstration for the client to illustrate the benefits of Web Protection. To start out with your new customer, you can offer to run Web Protection on a single, active device for 30 days in order to collect data. This information is what can be viewed per device, and is what drives the generated ports. This demonstration gives you the best opportunity to illustrate the type of data that the client is not currently capturing, and helps them ensure that they are monitoring web access effectively.

Tuesday, April 4, 2017

The dreaded failed check, some nightmares are real.

Written by David Ianetta

More often than I like, I see something in an RMM dashboard that causes me to shudder; and really it should be keeping the MSP up at night.

For me, it normally pops its ugly head out unexpectedly during a routine training tech walk.

An MSP calls to get refresher on the RMM Dashboard; or perhaps they are new and I am explaining how to understand and adjust checks.

And there it is.

It’s up on the screen, for both of us to see.

The dreaded Failed Login Check!

Tuesday, March 28, 2017

The mileage work around with the Service Desk Mobile App!!

The key to getting the most out of  MSP RMM Service Desk is being able to accomplish as many tasks as possible while on the go. This includes working site visits, opening support tickets for your clients, entering time, and tracking mileage. Currently, you can track the amount to be billed for mileage but you are unable to track it at xxx per mile/kilometer in a detailed format.

 The following steps enable you to account for the distance traveled and at what rate in the staff agent management portal: