Web Protection Part 3: Deployment, Reports, and Usage

In part one of this series on Web Protection, you had a discussion with a client or potential client about implementing Web Protection. In part two, we covered setting up a demonstration policy and implemented it on a single device to begin collecting data for analysis. Now that you have had a few weeks to let Web Protection analyze the network traffic on your client's endpoint, the time has come to show the results of what type of information has been passing through this device. Bear in mind that while Web Protection has been deployed, it has been collecting and analyzing data. This data is available through the various reports within the MSP Remote Monitoring and Management Cloud Dashboard (MSP RMM Cloud). In the future, note that you can provide feedback on multiple levels. For the sake of this initial demonstration, you will only have tracking information for a single device.

Web Protection Part 2: Setting up a New Policy

In Part 1, we discussed how to have the initial conversation with your client's concerning Web Protection and how their company handles monitoring and managing their user's web activity. We now move into setting up a demonstration for the client to illustrate the benefits of Web Protection. To start out with your new customer, you can offer to run Web Protection on a single, active device for 30 days in order to collect data. This information is what can be viewed per device, and is what drives the generated ports. This demonstration gives you the best opportunity to illustrate the type of data that the client is not currently capturing, and helps them ensure that they are monitoring web access effectively.

Web Protection Part 1: Defining the Need

Recently the Web Protection feature of the MSP Remote Monitoring and Management Cloud Dashboard underwent some changes. Namely, gone are the day of the old Web Monitoring plugin that really only captured browser traffic. Given the advent of many applications accessing the internet, the Web Protection module now acts as a direct filter to the network interface and captures all traffic bound for the internet. This fundamental change to the product evokes a new conversation concerning Web Protection. This article is the first part of a three-part series. 

1. Web Protection Part 1: Defining the Need
2. Web Protection Part 2: Setting up a New Policy
3. Web Protection Part 3: Deployment, Reports, and Usage

End User Guide for MSP Mail

In MSP Mail we do have a lot of helpful documentation but one request I see a lot of is to have a guide for the end user portal.  Something short and concise that users can refer to if they are unsure how to navigate and take advantage of the different features.  As I have had this quite a few times I created a guide that you can send to your end users.  This covers everything in the user portal so feel free to direct customers to it or use it to create your own internal documentation.