The Elusive Agent

By: Ernest Byrd

RM Patch Management: Medicine for the common IT cold.

By: Brian C. Teasley

Patches.  Just the word itself is enough to make any IT staff cringe. Keeping workstations and servers patched can be a very frustrating experience. The list of devices to manage and update goes on. This is where Patch Management comes in. A cloud based solution to keep all your machines running smoothly and up to date, regardless of the device type. 

Keep up with your Dashboard Skillset, request a Tech Walk!

by David Ianetta

Once upon a time we could count on twelve years of school followed by some college and then happily say goodbye to books and study.

Sure, we might want to improve a skill here or there, but once you landed a good job the rest of your education was combined with experience.

As Aerosmith sang, "Dream On...Dream On..."

Those of us who work in the IT field we know that time has long past. We constantly need to improve our skill set, or get left behind.

Honesty

By David Ianetta

Billy Joel sang “Honesty is such a lonely word, everyone is so untrue. Honesty is hardly ever heard and mostly what I need from you.”

Who was Billy Joel?

Piano man?

Married to Christy Brinkley? (Until she saw a photo of them together and realized…he is Billy Joel, and she is Christy Brinkley -joke).

Still nothing?

Really?

Wow… when did my music become classic rock? 

Maybe I’m in a musical rut…

Anyway back to my original topic at hand, honesty.

Monitoring / managing Lenovo servers with SNMP

MAX SNMP and Lenovo servers

I know it's the old one.

Lenovo is getting more attention for IT support personnel with their new server line of products.  So can these devices be monitored using the MAX RemoteManagement platform?  Must you have a package supporting Intelligent Platform Management Interface (IPMI)? Or are there alternatives?

There is a way to monitor Lenovo via SNMP through MAX RM today.

… wait, what’s my password?

Yes, Passwords suck.  Two-factor authentication really helps, but we’re still using passwords for everything.  And now they have to be complex: 8-characters, mixed case, alphanumeric… pretty soon it will require Cyrillic characters and a blood test.  But what happens when one of your Super Users or Administrators forget? 

We gotcha covered…

Customize Your Branding on Client Reports

Now that you have branded your GFI MAX RemoteManagement system, what about customizing the client facing reports?  This can be done through your dashboard.  By editing the templates for the reports you can adjust where your logo resides, email address' associated with your reports, and more!

Quick Tip: Getting Spiffy with SPF in RemoteManagement

Yesterday I was explaining how best to incorporate MailProtection's servers for your SPF records - which is very important to do when you are using it as the outbound smarthost for your (or your customer's) outbound mail.

But did you know you need to account for RemoteManagement in your SPF records as well?

Multiplying your results: One action, multiple devices

It's a no-brainer that doing an action once is better than doing that same action 39 times. Efficiency is one of the reasons why people choose an RMM solution, but they may not know of all the dashboard features available to help them achieve this goal.

Managing your RemoteManagement: Security Best Practices

Updated by David Ianetta

The default setup of MSP RMM is perfect for a one-man shop, where all installations, actions and policy decisions are performed by the same person. However, once you move into a multi-user system, the following must be considered: