Web Protection Part 3: Deployment, Reports, and Usage

In part one of this series on Web Protection, you had a discussion with a client or potential client about implementing Web Protection. In part two, we covered setting up a demonstration policy and implemented it on a single device to begin collecting data for analysis. Now that you have had a few weeks to let Web Protection analyze the network traffic on your client's endpoint, the time has come to show the results of what type of information has been passing through this device. Bear in mind that while Web Protection has been deployed, it has been collecting and analyzing data. This data is available through the various reports within the MSP Remote Monitoring and Management Cloud Dashboard (MSP RMM Cloud). In the future, note that you can provide feedback on multiple levels. For the sake of this initial demonstration, you will only have tracking information for a single device.

Web Protection Part 2: Setting up a New Policy

In Part 1, we discussed how to have the initial conversation with your client's concerning Web Protection and how their company handles monitoring and managing their user's web activity. We now move into setting up a demonstration for the client to illustrate the benefits of Web Protection. To start out with your new customer, you can offer to run Web Protection on a single, active device for 30 days in order to collect data. This information is what can be viewed per device, and is what drives the generated ports. This demonstration gives you the best opportunity to illustrate the type of data that the client is not currently capturing, and helps them ensure that they are monitoring web access effectively.

Web Protection Part 1: Defining the Need

Recently the Web Protection feature of the MSP Remote Monitoring and Management Cloud Dashboard underwent some changes. Namely, gone are the day of the old Web Monitoring plugin that really only captured browser traffic. Given the advent of many applications accessing the internet, the Web Protection module now acts as a direct filter to the network interface and captures all traffic bound for the internet. This fundamental change to the product evokes a new conversation concerning Web Protection. This article is the first part of a three-part series. 

1. Web Protection Part 1: Defining the Need
2. Web Protection Part 2: Setting up a New Policy
3. Web Protection Part 3: Deployment, Reports, and Usage

Move it on ... over.

Following on the previous post: Move it on up!

The second phase of template improvements has been implemented.  So this replaces part of the previous article while making the job easier.

Communication is Key

By: Ernest Byrd

     I am sure that you have heard the phrase: "Communication is the Key to Success", but let's leave the "Call Me" to Blondie because this is not the 80's.  Instead of picking up the phone, take advantage of the tool set available through Windows and send a System Message.  Here's how MAX Remote Management can help:

Virtual Drive is literally here!!

         

 VD stands for Virtual Drive and it is a feature available with GFIMAX Managed Online Backup (MOB) and GFIMAX Backup and it gives additional functionality that works well with either backup solution. It is a separate download so you didn't miss it in your backup manager. (I thought I would mention this just in case you stopped reading to go and find out why you didn't have it in yours) 

        

I'd like a System State Backup with a side of critical data and databases please!!

                 I'm sure all of you sit down with your clients periodically, if not you should, to go over their current state of affairs in regards to their network and their business technology needs and suggest what you feel is necessary; which should include some type of  backup solution. Translation - Tell them what they need with people skills :) These types of conversations need to be addressed because they don't have a proper working solution in place or if you've decided that you should be in charge of the backups since you will be blamed for it if your customer doesn't have the data they need when they need it. I call it the CYA (Cover Your Agreement) policy.  This scenario would give both you and your client piece of mind. So when it comes time to introduce possible solutions and alternatives, I'm also certain MSPs lead with some type of hardware appliance that does full images so that you can bring them back up rather quickly with either another image,some type of virtualization in the cloud capabilities, or maybe even both.  Then the new customer will probably give you one one of these three responses: 

OH NO! A REBOOT! ... Never fear - SysTray's here

Rebooting a computer automatically or without interacting with the desktop is quite important to the regular maintenance or health and well-being provided by Managed Service Providers.  In GFIMAX RemoteManagement this can be accomplished several ways, both automatic and "immediate" from the dashboard.

But what happens when this scares the pants off the end user???

Jumping elsewhere from your Dashboard

Have you ever been in your dashboard and needed to get information from another website? Were you aware that you can add external links into you dashboard? You can add links to other websites and even save your log in credentials to the other sites in your GFI MAX Dashboard.  The External Links button gives you quick access to all of the websites you  have created links to. 

(T3): Patch Management & Dashboard v5.21

Yes, y'all - it's finally upon us!  Dashboard v5.21!  Here's some cool stuff you can do with the new dashboard and the new Release Candidate Agent (v8.10.1).  In essence, now patches from both Microsoft and all of our supported vendors can be approved and installed, including reboots, without user intervention if desired.

If you'd like, you can read the release notes on the forums:
http://forums.gfi.com/Dashboard-v521-and-Agent-v8101-RC-m900804700.aspx

Multiplying your results: One action, multiple devices

It's a no-brainer that doing an action once is better than doing that same action 39 times. Efficiency is one of the reasons why people choose an RMM solution, but they may not know of all the dashboard features available to help them achieve this goal.

(T3): Deploying Managed Anti-Virus

Deploying Managed Anti-Virus

Updated by David Ianetta

MSP RMM’s Managed Antivirus feature allows Managed Service Providers (MSPs) to make an antivirus security solution available to clients without an annual renewal contract. All management of the application, from deployment to threat remediation, is completed within the MSP RMM dashboard console.