Web Protection Part 3: Deployment, Reports, and Usage

In part one of this series on Web Protection, you had a discussion with a client or potential client about implementing Web Protection. In part two, we covered setting up a demonstration policy and implemented it on a single device to begin collecting data for analysis. Now that you have had a few weeks to let Web Protection analyze the network traffic on your client's endpoint, the time has come to show the results of what type of information has been passing through this device. Bear in mind that while Web Protection has been deployed, it has been collecting and analyzing data. This data is available through the various reports within the MSP Remote Monitoring and Management Cloud Dashboard (MSP RMM Cloud). In the future, note that you can provide feedback on multiple levels. For the sake of this initial demonstration, you will only have tracking information for a single device.

The dreaded failed check, some nightmares are real.

Written by David Ianetta

More often than I like, I see something in an RMM dashboard that causes me to shudder; and really it should be keeping the MSP up at night.

For me, it normally pops its ugly head out unexpectedly during a routine training tech walk.

An MSP calls to get refresher on the RMM Dashboard; or perhaps they are new and I am explaining how to understand and adjust checks.

And there it is.

It’s up on the screen, for both of us to see.

The dreaded Failed Login Check!

The question of Best Practices

Written by David Ianetta

One of the most common question I get asked from someone who is new to the RMM Dashboard is, “what are some of the best practices I can put into place?”

This is a fair and responsible question. It stems from the desire is to avoid reinventing the wheel and take advantage of some of the experience of those who have gone before you.

However the answer to the “Best Practice” question in the realm of remote management is not as straight forward as it seams.

Smart money is on the little guy!

Written by David Ianetta

Who has not heard of Bruce Lee? His name is synonymous with being a man you would not want to mess with.

There are Chuck Norris jokes, but why aren’t there any Bruce Lee jokes?

Bruce Lee and  Kareem Abdul Jabbar - "Enter the Dragon"

Because Bruce Lee is no joke!

If you are just starting out as an MSP, you might feel a bit intimidated by all the bigger companies that are out there. You might feel like you don’t have the same resources, so you cannot get the same results. 

But just as with martial arts, the right RMM solution can give you the tools to compete with others that may be better staffed than you. Tools to excel beyond what you first thought capable.