Often times you have a client that needs
access to their computer from home. The only obvious way is to give them access
to the MAXfocus RMM dashboard. There are some downsides to that: by default
they have the ability to remote into any computer in the dashboard.
The other less known way is to install the Take Control
Viewer to their home PC and then create a Take Control link through the RMM API.
This article will take you step by step through the process.
Step One: Generate
your API Key
Open the dashboard and go to Settings>General
Settings>API Key. If there is already and API Key there, just copy it and
paste it into notepad. We are going to use Notepad to build our API link.
If there is no API Key, click on Generate and then copy it
into Notepad
The first thing we need to do is to find the Dashboard API device
ID. In order to do this you must first get the Client ID and Site ID.
How do I get the Client
ID and Site ID?
Browse to the following
URL after you have entered your API Token key
https://www.systemmonitor.us/api/?apikey= API KKEY HERE &service=list_clients
It will list all of your
clients so look for the cliendid and make a note of it.
Now browse here after
you have made the required changes!
https://www.systemmonitor.us/api/?apikey=API KKEY HERE&service=list_sites&clientid=CLIENTID HERE
Then use the Site ID to get the list of workstation IDs
https://www.systemmonitor.us/api/?apikey=API KKEY HERE&service=list_workstations&siteid= SITEID HERE
Now you are ready to create your Take Control Link.
https://www.systemmonitor.us/api/?apikey=API KKEY HERE&service=get_take_control_connection_url&deviceid= WORKSTATIONID HERE
Example Link: https://www.systemmonitor.us/api/?apikey=ab58a3bXXXXXXXX5b9e4bb750f7130ce&service=get_take_control_connection_url&deviceid=1880570
IMPORTANT!!!!!
One thing to note is the potential security risk of
displaying your API Key. I strongly suggest that you use a URL Shortener such
as https://goo.gl/ to hide the API key.
